Paxton Surfaces Logo
517-816-9144
Facebook Instagram Linkedin
Request Consultation

Example Call To Action Bar: Easy enable/disable

Example text

Claim Now

Privacy Policy, SMS Terms & Conditions

Privacy Policy

PAXTON COUNTERTOPS (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information submitted through our website, forms, communications, and digital platforms.

Information We Collect

We may collect the following types of information when you interact with our website or contact us:

  • Name, email, phone number, and address

  • Project details submitted through our contact forms

  • Communications sent to us via email or SMS

  • Website usage data such as traffic patterns, device information, and analytics

  • Cookies and tracking data through Google Analytics

How We Use Your Information

We use collected information to:

  • Communicate with you regarding projects, appointments, scheduling, or updates

  • Provide estimates, customer service, and general business communications

  • Send SMS notifications and marketing messages (only to those who have opted in)

  • Improve our website, services, and customer experience

  • Analyze site performance via Google Analytics

  • Comply with legal or regulatory obligations

How We Share Your Information

We do not sell or share personal data with third parties for marketing purposes.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Information may be shared only when necessary for:

  • Service providers performing work on our behalf (hosting, analytics, etc.)

  • Legal compliance, safety, or fraud prevention

  • Completing communications or services requested by you

SMS Data Privacy

We do not share, sell, or transfer SMS consent information, mobile phone numbers, or SMS-related customer data to third parties or affiliates for marketing purposes.

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

SMS Terms & Conditions

These Terms & Conditions explain how SMS communication works when you opt in to receive text messages from PAXTON COUNTERTOPS.

1. SMS Consent Communication

By opting in to receive text messages, you consent to communications from us at the phone number provided. Information obtained through SMS consent will not be shared with third parties for marketing purposes.

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you choose to receive SMS messages from PAXTON COUNTERTOPS you may receive messages related to:

  • Conversational purposes
    • Example: “Hello, this is Tim checking in about your countertop request! Can we schedule a time to talk? Reply STOP to opt out of SMS messaging from PAXTON COUNTERTOPS“

  • Appointment confirmations or updates

  • Project scheduling

  • Installation updates

  • Estimates or billing-related communication

  • Promotions and Marketing

  • Customer service responses

  • Follow-up requests

  • Inner office communications
    • Example: Tim, did you hear back from [Client] regarding the quote we sent?

This list is intentionally broad to cover all potential communication types.

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your project needs, scheduling, or promotional opt-ins.  The types of messages you may receive are outlined in #2 above. 

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from PAXTON COUNTERTOPS in the following ways:

  • Checking the SMS consent checkbox on our website forms

  • Filling out forms where SMS consent is explicitly requested

  • Verbally, during a conversation

  • By filling out a paper form

No one is subscribed without their voluntary opt-in.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at:

Phone: 517-627-3688
Website Contact Page: https://paxtonsurfaces.com/contact

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
  • Message frequency may vary.


Contact Us

If you have any questions about this policy or your data privacy, please contact us:

PAXTON COUNTERTOPS
Phone: 517-627-3688
Website Contact Page: https://paxtonsurfaces.com/contact/

Shipping & Return Policy - for our Web Shop

Shipping & Return Policy for our online shop at https://paxtonsurfaces.com/shop/

Shop Shipping Policy

  1. Shipping Processing Time
    All orders are processed within (2-5) business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
  2. Shipping Rates & Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: (2-5) business days.
  1. Shipment Confirmation & Order Tracking
    You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  2. Customs, Duties, and Taxes
    Paxton Countertops is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  3. Damages
    If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  4. International Shipping Policy
    We currently do not ship outside the U.S.
  5. Returns Policy
    Our Return Policy provides detailed information about options and procedures for returning your order.

Shop Refund Policy

Thank you for shopping at Paxton Countertops.

If you are not entirely satisfied with your purchase, we are here to help.

  1. Returns
  • Timeframe: Items must be returned within 5-7 Business days of receipt.
  • Condition: Items must be unused, in original packaging, and accompanied by proof of purchase.
  1. Refunds
    Upon receiving and inspecting your item, we will notify you of the status of your refund. Approved refunds will be credited to your original payment method within a set timeframe based on your card issuer’s policies.
  2. Shipping
    Customers are responsible for return shipping costs, which are typically non-refundable.
  3. Exceptions/Non-Returnable Items
    Certain items, such as personalized goods or perishable items, may not be eligible for returns.

Request a Consultation

Stress-free countertops. on-time, in budget!